FAQ

About Kinofi

  1. I don’t know how to use KINOFI products! Where can I find more information?
    1. Please visit our “Tutorial” section under Support to find our comprehensive instructional videos
  2. How can I contact Kinofi?
    1. You can send your emails to info@kinofi.com and we will get back to you as soon as possible.  
  3. What is the difference between Mark I and Mark II?
    1. Mark I case is made by aircraft aluminium and with professional studio mode. Mark II case is made by IEXF 1022 with an option of upgradable studio mode and it comes with a built in tripod whereas Mark I is not.

About Purchase

  1. What payment options are available?
    1. Currently on credit card only.
  2. Will I receive a confirmation email when I place my order?
    1. Once you have placed an order you will receive a confirmation email shortly. Remember to also check your Junk/Spam folder. If you have not received your order confirmation email within a few hours, please contact us.
  3. What should I do if I receive an incorrect or faulty item?
    1. We're sorry to hear that you've received an incorrect or faulty item! Please send us an email with your order number, the name/product code of the item you were supposed to receive and any further details. To return an item please follow the steps stated in ‘Return Policy’ and we'll do our best to resolve this for you right away.

How to use Lumi Mark I & II

  1. The Bluetooth connection got disconnected/won’t connect, what do I do?
    1. Make sure Bluetooth on your phone is on.  To Reconnect your phone with the App, simply restart the App on your phone.There are chances that we might be upgrading our App.
  2. How can I connect Lumi Mark 1 by Bluetooth? I can't find the pin?
    1. Turn on the Bluetooth of both smartphone/devices and Mark I. It will match automatically.
  3. I have a Mark I , I can’t connect the clip with the device properly. How does it work?
    1. Once the clip is screwed on, you have to press it down and clutch it to the device. Push Down and turn Clockwise to LOCK. Push Down and turn Counter Clockwise to UNLOCK. This is to ensure that the clip stays on and turns properly during its rotation.
  4. How does object tracking works ?
    1. Maximum 360degree in 8 seconds. please note for tracking speed it depends on the detecting performance and the weight of the device.
  5. For Live streaming, can i connect with others or only Youtube and Facebook so far?
    1. We connect with RTMP link and stream key for FB and YouTube currently as long as there’s RTMP link and steam key for accessing other social networks. 
  6. Does the device facilitate zooming in consonance with tracking?
    1. We provide the highest resolution, we can edit later in specific area you prefer. 
  7. I don't find any details about the remote on the site. Can you provide more info about the remote?
    1. please to our website and read our manuel. https://kinofi.com/downloads/
  8. Do you have another product with similar simplicity that allow more framing control?
    1. We designed Lumi Mark I and Pano360 (launched by Manfrotto in 2017). Lumi Mark II is the other most advanced, simplest and highest quality products with reasonable price offered.
  9.  Why my Panorama feature is not working properly?
    1. Mobile phone cannot be set horizontally.
    2. Make sure the device is placed on horizontal surface
    3. For best results, image distance prefers to be 1 meter radius from the device
  10.  Why it cannot track my face when I am doing face tracking?
    1. For best face tracking result, device has to detect the face with the below angle  
    2. Spinning mode has to be on 50
    3. The app will track the closest human face who stands at the closest to the mobile phone and device when theres a group of people
    4. Check on the speed of the spinning mode, prefers to be around 40-50

  11.  What is the distance allowable for tracking a horse/rider?
    1. We use https://developer.apple.com/augmented-reality/ as base code to develop our App. The tracking block allows 5mmx5mm within 5 meter in terms of tracking distance.
  12.  How to operate Lumi Mark II on Mirrorless Camera? Is it just the remote controller?
    1. You can download the Kinofi Apps then sync with Time, Speed and Duration to camera. The remote controller is also an alternative way.